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devolo dLAN® Cockpit
dLAN® Cockpit

The most simple configuration software for your dLAN® network.

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Warranty claim

If your devolo device is defective at initial use or within the warranty period, please contact the Service Hotline. The service employee will assign a ticket number (RMA number), which serves as the reference for your service case. It must be marked clearly and legibly on the outside of your package. The RMA system applies for Germany only.

The devolo service address

devolo European Service Center
c/o aixTeMa Digitale Lösungen GmbH
Philipsstrasse 8
D-52068 Aachen
Germany

We cannot accept your device without an RMA number, nor can we accept shipments that are not prepaid.

The warranty period for all devolo products is 3 years. Inspection, repair or exchange of your devolo device under the devolo manufacturer's warranty is possible only if the retail proof of purchase is submitted. Devices sent without a retail proof of purchase must be picked up within 28 working days after goods receipt by the sender or a designated service provider; alternatively, a "Freeway" prepaid parcel stamp can be sent in. Devices that are not picked up (within the 28-day period) will be disposed of at our discretion.
Note that for devolo devices that are free of technical defects, we charge a flat inspection fee to cover our costs.