Warranty claim

General warranty conditions 176 KB
04.03.2016

If your devolo device was faulty at the first initial use or became faulty within the warranty period, please carry out the following.

1. Contact the support hotline

To ensure fast and efficient support, please have the following information ready when you call:

  • Product name
  • Serial number (e.g. on the bottom of the device)
  • Operating system used
  • Computer type and configuration
  • Firmware or driver version
  • Problem description

2. Return the device with the RMA number

The service employee will assign you an RMA number (processing number). The RMA number is also a reference to your service case.

  • Apply the RMA number clearly and legibly to your postal package.
  • It is not possible to accept your device without an RMA number!
  • It is not possible to accept packages that are not prepaid!
  • Send the faulty device to the devolo service address:

Support Hotline

+49 241 99082 333

(international rate)

devolo European Service Center

c/o aixTeMa Digitale Lösungen GmbH
Philipsstrasse 8
D-52068 Aachen

Notes

The Support Hotline is 09.00 bis 20.00 clock and on Saturdays from 10.00 bis 18.00 clock to reach from Monday to Friday.

The warranty period for all devolo products is 3 years. Inspection, repair or exchange of your devolo device under the devolo manufacturer's warranty is possible only if the retail proof of purchase is submitted. Devices sent without a retail proof of purchase must be picked up within 28 working days after goods receipt by the sender or a designated service provider; alternatively, a "Freeway" prepaid parcel stamp can be sent in. Devices that are not picked up (within the 28-day period) will be disposed of at our discretion.
Note that for devolo devices that are free of technical defects, we charge a flat inspection fee to cover our costs.

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