Would you like help with installation, or do you have questions about your devolo adapter or about the devolo online shop?

The devolo expert advice provides you with fast, free and reliable assistance.

Do you have any questions?

For questions about installation, configuration or warranty processing for your devolo product, please call the devolo support hotline.

Monday through Friday from 9 a.m. to 8 p.m.

Saturday from 10 a.m. to 6 p.m.

or send us an e-mail at support@devolo.com

Please note that we do not process any support on the 1st of June. From the 2nd of June we will be back as usual.

Your devolo Support Team


Please find the hotline number for each country below.


If you are calling from one of the countries listed below, please call our national support hotlines (National rates; prices for international connections may vary):

Germany: +49 (0) 241 99082 222; support@devolo.de (**)

UK: +44 (0)33 333 60582; support@devolo.co.uk (***)

Austria: +43 (0)1 26 75 110; support@devolo.at (**)

France: +33 (0)185 854 925; support@devolo.fr (**)

Switzerland: +41 (0)43 550 1573; support@devolo.ch (**)

Spain: +34 (0)912 661-965; support@devolo.es (*)

Netherlands: +31 (0)208 084 003; support@devolo.nl (*)

Belgium: +32 (0)280 889 85; support@devolo.be (*) (***)

Italy: +39 (0)6 202 949 62; support@devolo.it (*)

Portugal: +351 (0)308 805 675; support@devolo.pt (*)

Sweden: +46 (0)840 300 137; support@devolo.se (***)

Argentinia: Estimado cliente: Durante el período de cuarentena no tendremos soporte telefónico. Por favor, contactanos por correo electrónico y te responderemos a la brevedad; support@devolo.ar

Frequent questions

Find answers for specific questions or simply search for relevant questions.

Questions about products & installation

Software & Downloads

Are you looking to download product information, the latest firmware, one of our apps or other software? Here you'll find what you seek: 


Product information

Apps & Software Smart Home

Apps & Software Home Networking

devolo 3 year warranty

As a devolo customer, in addition to the warranty required by law, you receive a 3-year product warranty starting from the date of purchase. For more information on warranty conditions and warranty processing:

More information

General warranty conditions

Warranty claim

If your devolo device was faulty at the first initial use or became faulty within the warranty period, please carry out the following.

1. Contact the support hotline

To ensure fast and efficient support, please have the following information ready when you call:








  • Product name
  • Serial number (e.g. on the bottom of the device)
  • Operating system used
  • Computer type and configuration
  • Firmware or driver version
  • Problem description

Support Hotline








+49 241 99082333 (international rate)








Monday to Friday from 9 a.m. to 8 p.m.








Saturday from 10 a.m. to 6 p.m.








Contact via E-Mail: support@devolo.com

Opening times for each Country

(*) Netherlands, Belgium(NL), Spain, Portugal, Italia


Monday to Friday, from 10 am - 6 pm

Saturday closed


(**) France, Swiss, Austria, Germany


Monday to Friday, from 9 am - 8 pm

Saturdays from 10 am - 6 pm

(***) United Kingdom, Sweden



Monday to Friday from 8 am - 7 pm

Saturdays from 9 am to 5 pm

(****) Belgium(FR)



Monday to Friday from 10 am - 6 pm

Saturdays from 10 am - 6 pm