Would you like help with installation, or do you have questions about your devolo adapter or about the devolo online shop?
The devolo expert advice provides you with fast, free and reliable assistance.
Do you have any questions?
For questions about installation, configuration or warranty processing for your devolo product, please call the devolo support hotline.
Monday through Friday from 9 a.m. to 8 p.m.
Saturday from 10 a.m. to 6 p.m.
or send us an e-mail at support@devolo.com
Please find the hotline number for each country below.
Hotlines
If you are calling from one of the countries listed below, please call our national support hotlines (National rates; prices for international connections may vary):
UK: +44 (0)33 333 60582; support@devolo.co.uk (***)
Austria: +43 (0)1 26 75 110; support@devolo.at (**)
France: +33 (0)185 854 925; support@devolo.fr (**)
Switzerland: +41 (0)43 550 1573; support@devolo.ch (**)
Spain: +34 (0)912 661-965; support@devolo.es (*)
Netherlands: +31 (0)208 084 003; support@devolo.nl (*)
Belgium: +32 (0)280 889 85; support@devolo.be (*) (***)
Italy: +39 (0)6 202 949 62; support@devolo.it (*)
Portugal: +351 (0)308 805 675; suppot@devolo.pt (*)
Sweden: +46 (0)840 300 137; support@devolo.se (***)
Frequent questions
Find answers for specific questions or simply search for relevant questions.
Software & Downloads
Are you looking to download product information, the latest firmware, one of our apps or other software? Here you'll find what you seek:
Product information
Apps & Software Smart Home
Apps & Software Home Networking
devolo 3 year warranty
As a devolo customer, in addition to the warranty required by law, you receive a 3-year product warranty starting from the date of purchase. For more information on warranty conditions and warranty processing:
Our Premium and Professional Service for business customers
Support for specialist retailers. devolo values solutions that work. It goes without saying that you, and our mutual customers, will find swift professional help in an emergency.
Premium Service-Hotline
An exclusive VIP Service hotline with top experts equipped with answers to questions about installation, configuration and use
Support Hotline
+49 241 99082 333
(international rate)
Contact via E-Mail: support@devolo.com
Premium replacement service
To offer our end customers the greatest reliability and investment protection, we have begun an advance replacement programme for Premium Powerline. In the event of a defect, devolo will send the end customer a replacement device immediately, before the customer returns the defective device.
When you call, please mention that you have a "Premium Powerline" product and, if possible, have the serial number ready.
3-year manufacturer's warranty
on all Premium Powerline products.
Warranty claim
If your devolo device was faulty at the first initial use or became faulty within the warranty period, please carry out the following.
1. Contact the support hotline
To ensure fast and efficient support, please have the following information ready when you call:
- Product name
- Serial number (e.g. on the bottom of the device)
- Operating system used
- Computer type and configuration
- Firmware or driver version
- Problem description
Support Hotline
+49 241 99082333 (international rate)
Monday to Friday from 9 a.m. to 8 p.m.
Saturday from 10 a.m. to 6 p.m.
Contact via E-Mail: support@devolo.com
2. Return the device with the RMA number
The service employee will assign you an RMA number (processing number). The RMA number is also a reference to your service case.
- Apply the RMA number clearly and legibly to your postal package.
- It is not possible to accept your device without an RMA number!
- It is not possible to accept packages that are not prepaid!
Send the defective device to the devolo service address:
devolo European Service Center
c/o aixTeMa Digitale Lösungen GmbH
Philipsstrasse 8
D-52068 Aachen
(*) Netherlands, Belgium(NL), Spain, Portugal, Italia
Monday to Friday, from 10 am - 6 pm
Saturday closed
(**) France, Swiss, Austria, Germany
Monday to Friday, from 9 am - 8 pm
Saturdays from 10 am - 6 pm
(***) United Kingdom, Sweden
Monday to Friday from 8 am - 7 pm
Saturdays from 9 am to 5 pm
(****) Belgium(FR)
Monday to Friday from 10 am - 6 pm
Saturdays from 10 am - 6 pm