FAQ Home Networking

Find out the most important questions and answers about our Powerline products.

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FAQ Magic

Find out the most important questions and answers about our Magic products.

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FAQ - Home Networking

Can Wi-Fi be used simultaneously with the integrated LAN port?

Yes, Wi-Fi can be used simultaneously with the LAN port.

Why don‘t devolo adapters need phase coupling?

Due to the high-frequency cross talk, the data signals are distributed to all phases automatically. The only requirement for this is that the phases run parallel. This high-frequency cross talk is a type of attenuation and can cause power loss.

Can I use devolo products even if I have different electrical circuits in my house?

Yes, devolo products also work if you have multiple circuits (phases) in the house. You do not have to modify the mains supply, such as by installing a phase coupler.

Can my neighbors eavesdrop on my data? After all, they are connected to the same electrical wiring!

Whether your neighbors receive the data signal of your devolo network depends on your home‘s mains supply network. Power meters and long cables can drastically diminish the signal. To be on the safe side, we recommend encrypting your network using the encryption button on the adapters or the devolo Cockpit software.

Can I also use devolo products in power strips?

In a few cases, power strips - particularly those with integrated switch and surge protection - can impair performance. To attain optimal connections, we recommend using devolo products with integrated (pass-through) electrical socket and plugging the power strip into the devolo adapter.

With which operating systems are devolo adapters compatible?

devolo adapters work independently of operating systems and are compatible with most network devices that transmit data by IP signal. They then act like a long network cable. Only the optional additional software depends on the operating system. We offer devolo software for all current operating systems such as Microsoft Windows ®, Mac OS, Linux, Android and iOS. Details can be found in the description of the respective product.

FAQ - Magic

What hardware are Magic devices compatible with?

Magic devices are compatible with all routers and with products certified by the HomeGrid Forum. Magic devices with Wi-Fi will network with any Wi-Fi enabled devices (Tablets, Smartphones, etc.).

Do Magic devices also support older dLAN devices?

dLAN devices are not supported by the new generation of technology.

Can dLAN and Magic networks be used in parallel?

Using different adapters from devolo’s Powerline range may diminish network performance – best results are achieved with a magic-only network.

How are Magic devices installed?

Thanks to the supersmart Plug & Play, the devices quickly connect to others at the push of a button and are ready to go with an Internet connection.

Is my home network consisting of Magic devices automatically secure after initial installation?

Yes. All Magic adapters work securely and with encryption.

How can I change the password for my home network?

You can do that either using the app or via cockpit.

Are supplementary Magic adapters also installed automatically?

No. You have to add the new device using one of the previously installed devices and by pressing a button. To do this, start by selecting an adapter from your existing network. Then press the encryption button of the new adapter.